With Our Convenient Forwarding, You’ll Never Miss a Call

Ensure every call is answered with Telephono’s call forwarding system

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What is call forwarding?

Call forwarding is a phone system feature that allows you to redirect incoming calls to another phone number or service. Whether you want to send a call to a colleague, your office, or directly to voicemail, call forwarding lets you decide when answering business calls.

Why should I use call forwarding?

Voicemail isn’t the only option — forward incoming calls to any number whenever you can’t answer your primary line.

Create a custom schedule with different forwarding options depending on the time of day.

Want a local number? Get a number with a local area code and simply forward it to your business phone number.

Forward customer questions straight to the answer with informational extensions.

If you just need a second to prepare, make that time useful — redirect calls to pre-recorded greetings for customers to hear while they wait.

Use call forwarding with your Telephono number at no additional cost.

Avoid missed calls with call forwarding

Choose to answer your business calls or forward them wherever you want.

With a Telephono number, you get an all-access pass to:

A virtual phone system with a vast library of custom communication features, including call forwarding.

Simple call forwarding to answer clients from wherever your business takes you.

A mobile app for easy communication when you’re on the go.

Explore business phone features:

Mobile + Website
Business Phone Number*
Call Forwarding
Reporting
Voicemail
Read Your Voicemail
Extensions
Custom Greetings
Simultaneous Call Handling
Incoming Call Control

How to Set Up Call Forwarding

Forward calls with just a tap through the Telephono forwarding feature.

Go to settings and select Call Forwarding Settings > Extensions within your Telephono account.

Edit an existing extension or create a new one by entering a phone number for a cellphone or landline.

Customize your schedule based on when you’ll be using your phone and the times you want each extension number to receive calls.

Create an order for Telephono to call each number if there is no answer — one at a time or all at once.

Remove a number by simply selecting delete.

Frequently Asked Questions

Is Telephono an app?

Most of our features can be accessed through our iOS and Android mobile apps, although you can also use Telephono without an app by forwarding calls to a landline.

Does Telephono replace my service provider?

No, and this is important. We provide a lot of awesome features, but you still need a service provider and a primary phone number where you can forward calls.

What is Telephono?

We provide a second phone number and a virtual phone system that includes calls, custom greetings, extensions, and more. Check out the different ways that customers are using Telephono.

Am I paying by the minute?

Nope! You get unlimited minutes through all our plans. The only thing that restricts app usage is your carrier’s data plan.

Is Telephono a VoIP (Voice Over Internet Protocol) phone service?

Not exactly. To best serve your business’s needs, we use your service provider’s cell network for calls. We do offer VoIP and WiFi Calling options, but you have to specifically choose these options in your plan.

How good is Telephono’s call quality?

Because we use your provider’s cell network, you can expect the same quality and reliability that you get from your service provider.

Is Telephono compatible with my regular phone?

Yes. All your Telephono calls are accessible on your existing cell phone or landline.

How do I set up my business phone system?

Just follow these four easy steps to set up your business phone system:

  1. Choose a toll-free or local number or port your existing number.
  2. Choose a plan.
  3. Download the Telephono mobile app.
  4. Confirm your desired settings. Don’t worry; we’ll be there every step of the way and get you up and running quickly.

You’re set! Get out there and make and take business calls.

Can I pick my own phone number?

Yes! If you have a particular set of digits in mind, use our number search tool to see if it’s available.

How do you change the settings for forwarding calls?

You can easily change the settings for your extensions by going to Settings > Extensions and selecting Edit by the number you want to modify.

What does a caller hear while on hold?

You can choose from Telephono’s three call forwarding settings to decide what a caller will hear when a call is forwarded. Choose from a customizable transfer greeting, on-hold music, or simple ringing.

How many phones can I forward calls to?

The number of phones depends on your individual plan. Silver members can have up to 5 numbers, Gold can have up to 10, and Platinum can have up to 15.

Can I forward a call to a number not associated with Telephono?

Yes, you can forward calls to any 10-digit number. Telephono does not support internet or browser phones with only an IP address.

Can I schedule times to send calls straight to voicemail?

Whether your business hours are 9-5 or you’re taking a week off to head to the Bahamas, you can modify each number to only accept calls during specific times. Telephono offers daily, weekly, and vacation schedules to easily route calls.

Can I use both a local number and a toll-free number?

Yes. You can have up to 15 different numbers in your Telephono account. You can add any type of new extension, change a current number, or delete an existing one within the call forwarding settings in the mobile app.

Can I add an international number as an extension?

Telephono supports phone numbers from all around the world. If you would like to add an international number, please contact our support team to set up international calling.

Are 800 numbers able to forward calls?

Yes, toll-free 800 numbers are included in your plan. You can add a variety of 800 numbers, local numbers, or vanity numbers within your account and set up call forwarding for each.

Gain More Control Over Your Business Calls

Answer calls from anywhere with Telephono call forwarding