Telephono Privacy Policy

I. Introduction

This Privacy Policy discloses the policies of Telephono.com (the “Website”) and its operator (collectively “we” or “us”) regarding the collection, use and disclosure of information you submit to us through the use of Website.

II. User Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it to complete your requested services.

III. Scope

This Privacy Policy does not cover personal information that may be contained in documents and files maintained by us on your behalf, including recordings, chat logs, transcripts, and files you upload or create. It is your responsibility to maintain the privacy and adhere to the applicable laws regarding the personal information of your customers.

IV. Types of Information Collected

“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “personal information” and “personal data.”

A. Personal Information Collected from Our Group Companies. When you opt into our services through another website, we receive the following categories of personal information from these other websites:

• Your name
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• Contact information (such as email address, phone number, and company address)
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• Company details (such as your company’s name, formation date, and associated addresses)

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B. Personal Information We Collect Directly from You. After opting into the Telephono.com services, we collect the following categories of personal information directly from you:

• Account information (such as account settings and passwords)
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• Billing information (such as credit, debit, or other payment card information, as may be required to use certain services on the Website)
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• Communications you send us (such as customer support and other requests you make through our services)
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• Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)

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You may choose not to provide some of the personal information described above. Please note, however, that many of our services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular service or feature of that service, you may not be able to use that service or feature.

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We do not proactively collect sensitive personal information, such as health-related information, political opinions, religious beliefs, or genetic data.

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C. Personal Information Generated By Us. As you use Telephono.com we generate certain personal information about you, including through automatic data collection. We may automatically collect information about your interactions with the Website or communications you receive (such as email) using certain technologies, such as cookies, web beacons and other technologies. Specifically, we generate the following categories of personal information about you:

• Device Information. Each time you visit or use our Website, we automatically collect the IP address and user agent identification string associated with your device, which includes information about your hardware and software, and device configuration.
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• Usage and performance information. We also automatically collect personal information about your usage of the Website, including information about your searches or interactions with features of our Website; sites or pages visited; access times; and performance of our Services.  

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V. Collection of Personal Information

We collect Personal Information from you when you opt into our services via other websites. It is optional for you to opt into our services. We collect additional personal information directly from you through Telephono.com, after you opt into the services through other websites. We reserve the right to request additional items of personal information about you and your company if necessary to provide you with the contracted services. When you order services, we may also ask you to provide us with your credit card number, expiration date and authentication codes or related information. If you do not provide certain mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.

VI. Cookies and Other Tracking Technologies

Cookies are small pieces of data contained in text files, which are stored on your computer or other device when websites are loaded in a browser.

‍A. First Party Cookies. Telephono.com utilizes cookies, web beacons, and other technologies to allow the Website to "personalize" itself for each user by remembering information about the user's visit to the website. For instance, by using the cookies generated by Telephono.com (“First Party Cookies”) your information is retained so you do not have to continually log back into your account each time you move to a different page. First Party Cookies remain associated with you. However, no third party may use the information we collect through our First Party Cookies for their own purposes. Deletion of these cookies may result in limited functionality of the Website and associated services.

The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.

B. Opting Out of Cookies and Other Tracking Technologies. See section XIII.B for your rights regarding opting out of cookies.

VII. Collection of Anonymous Information

We use technology to passively collect and store certain information that is not tied to a specific identified user. This information is sufficiently de-identified according to the standards of applicable laws and will not be associated with an identifiable individual.

Should you be directed to any third party site from the Website, we are not responsible for the acts of other sites and this Privacy Policy does not apply to that site.

VIII. Storage and Protection of Your Information

A. Location. Your Personal Information may be processed and stored outside of your jurisdiction where laws regarding processing of Personal Information may be less stringent than the laws in your country or state. Your Personal Information will not, however, be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law.

‍B. Protection. We have put in place safeguards to provide adequate protection for the storage and transfer of personal information, including the presence of a SSL certificate and other encryption protocol in accordance with applicable legal requirements.

‍C. Storage of Credit Card Information. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure your credit card information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement additional generally accepted industry standards. Because your annual fees are set to auto-renew, we maintain access to your credit and debit card information through a third-party payment processor. We do not store your credit card or debit card information ourselves. We do not access such information for other purposes without your permission. While credit or debit card information is safeguarded through our third-party service provider, no method of electronic storage is 100% and we cannot guarantee its absolute security. When your credit or debit card account information is being transmitted through our Website, it will be protected by security protocols.

‍D. Disclaimer of Guaranty of Security. We believe we have taken reasonable steps to protect your Personal Information. No one can fully guarantee or fully eliminate all risks associated with Personal Information and we make no such guarantees.

E. Retention. Unless there is something in this Policy to the contrary, we may retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information. We may also retain your personal information as necessary to:

• maintain logs and business records for analysis, security, and/or audit purposes.
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• comply with record retention requirements under the law.
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• deal with any complaints regarding the Website.
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• comply with our legal obligations, protect or defend our rights, resolve disputes and enforce our contracts.

IX. Use and Disclosure of Personal Information

A. General Use of Personal Information. We use your personal information for the following purposes (“Purposes”), to:

• provide the services.
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• authenticate your account credentials and identify you, as necessary to log you into the Website and ensure the security of your account.
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• communicate with you about your account or use of our services, products, and/or functionality; respond to, or follow up on, your comments and questions; and otherwise provide customer service.
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• send you marketing communications, including communicating with you about services or products offered by Telephono.com, our Group Companies, or our business partners and other marketing communications that we believe you would be interested in, as permitted by law.
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• show your purchases made through the websites, applications, and services of our Group Companies on your account page.
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• authenticate your credit or debit card account information.
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• protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
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• create anonymized information, which will be completely de-identified from your personal information.
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• comply with our policies, procedures and legal obligations, including complying with law enforcement or government authority requests, addressing litigation-related issues, and exercising rights or obligations conferred by law.
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• as otherwise consented to by you and as required or permitted by applicable law. If you give your consent to any further use of personal information, you can withdraw that consent at any time by contacting us using the details set out below.

Telephono.com is part of an affiliation of companies owned by the same ownership group (collectively, “our Group Companies”). In some cases, we may receive personal information from our Group Companies, and we may share personal information with our Group Companies.

You have choices about your personal information, and in some circumstances, you may have the right to opt-out or object to our uses of your personal information for these Purposes. For more information, or to exercise these or other rights (where available), see Section XIII. Your Choices and Rights below.

B. Electronic Communications. Consistent with the above Purposes and as is permitted by applicable law, we may communicate with you via electronic messages, including email and live chat platforms to:

• send you information relating to our products and services, including receipts, updates, security alerts, support and administrative messages.
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• send you marketing communications. In other situations, subject to the Your Choice and Rights section below and applicable law, we may communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by Telephono.com, our Group Companies, and other business partners.

C. Disclosure of Personal Information to Third-Parties. We do not sell your personal information. We disclose the personal information we collect (or otherwise generate or obtain) as follows:

• With Our Group Companies. We share your information with our Group Companies. The purpose of disclosure to our Group Companies is to provide you with integrated services, to provide customer support, and to analyze how users use our independent and affiliated platforms. The use of the information by the Group Companies are subject to each of their respective Privacy Policies.
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• With Business Affiliates. We share information with other third-party business partners only with your express consent. We allow you to opt-in to third party offers through our website. When you affirmatively opt in, we transmit only as much of your personal information as is necessary.
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• To protect our rights and property. We may disclose your information to third parties when we believe in good faith that disclosure is necessary to protect our rights, our property, the integrity of the Website, personal safety, or the interests of you or any other person, and to detect, prevent and/or otherwise address fraud, risk management, security or technical issues.
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• To process payments. To retain the services of Telephono.com we require the submission of credit or debit card account information. When you submit your credit or debit card account information through our Website, we share that information with third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third parties) to the extent necessary to meet our contractual obligations to you, to meet our legitimate interests in preventing fraud and other misuse of our platforms, or with your consent where this is required by law.
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• With Third Party Service Providers. Your Personal Information may be disclosed to third-party service providers who work with us to provide some of the services on the Website and to help us communicate with you. Examples include, but are not limited to, sending email, monitoring website usage, fulfilling your order if it requires providing the information you provided to us to others, marketing, and providing customer service. We expect our third-party service providers to not to use such information except as necessary to provide the relevant services to us.
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• In the event of a corporate transaction. We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
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• To comply with and as required by law. We may disclose your personal information to government authorities or other relevant third parties in order to comply with applicable legal requirements, judicial proceedings, court orders, legal process, or lawful requests from governmental authorities.
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• At your request. We also share your information as directed or requested by you, or subject to your consent.

In some circumstances, you may have the right to opt-out or object to our sharing of your information with certain third parties. For more information, or to exercise these or other rights, see Section XIII. Your Choices and Rights below.

D. Processing Bases and Consequences. When we process your personal information, we rely on the following legal bases:

• Performance of the contract we have with you, such as retaining your information to effectively receive and forward mail.
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• Compliance with legal obligations to which we are subject, such as tax obligations, and when we are obliged to comply with lawful requests from competent authorities such as law enforcement.
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• To serve our legitimate interests, provided that such processing does not outweigh your rights and freedoms. The processing may also be pursuant to other applicable legal bases for data processing.

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E. Anonymous Information. We also reserve the right to create Anonymous Information records from the Personal Information collected directly from you by excluding information that we believe in good faith prevents it from being directly identified to a specific user such as your name. This would include any comments or feedback you provide us which becomes our property and we reserve the right to use any such material with your Personal Information redacted in perpetuity for any reason we deem appropriate including, but not limited to, marketing and/or improvement of the Website, without royalties or compensation to you. Any such Anonymous Information is subject to terms of this Privacy Policy applicable to all Anonymous Information.‍

We may also share some or all of your Personal Information (other than credit card information) with advertisers about whom you have inquired and/or purchased products from the Website. If you do not want any Personal Information shared with the advertisers, then do not click on their advertisements or purchase their products from the Website.

X. Use and Disclosure of Anonymous Information

This Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our absolute discretion.

XI. The Ability of Others to View Your Information

When you use the Website, certain information you post or provide on the publicly available portions of the Website may become publicly available and may be collected and used by others, including people outside of the control of the Website. We have no obligations with respect to any information that you post to publicly available parts of the Website.

XII. Third-Party Sites and Advertising

The Website may contain links to other sites that are not owned or controlled by Telephono.com such as links to review aggregate websites. We are not responsible for the privacy practices or the content of such other websites and this Privacy Policy does not apply to any other sites. We make no representation regarding the privacy practices of any other sites regardless of whether we advertise on those sites or provide a link to those sites from our Website.

XIII. Your Choices and Rights

A. Ability to Unsubscribe. Should you receive a promotional email from us, you may “opt-out” of receiving additional promotional email communications from us by following the unsubscribe instructions on the emails. You may also contact us directly at Telephono.com. This applies to promotional communications and not administrative communications we feel are necessary to provide the services on the Website.

B. Cookies.

• Opting out of First Party Cookies. If you'd rather we didn't use Telephono.com cookies when you visit us, click here for information on how to configure your browser settings to reject cookies. Please note, disabling these types of cookies will result in limited functionality of our Website and services.
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• Do Not Track Requests. We do not currently have a mechanism to respond to “Do Not Track Requests” at this time.

C. Sharing with Business Affiliates. We do not automatically share your personal information with third party business affiliates without your consent, except for any such disclosures that are necessary to fulfill the services you contracted for with us to provide the services of our Website. All other disclosures to third party business affiliates are only made through your affirmative actions, by indicating on the Website that you are interested in third party services. To prevent the disclosure of your personal information to these third party business affiliates, do not opt-in for the service.

D. Access and Correction of Your Information. If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and update your information. You may also contact us as described in section XVI. Contact below.

E. Legal Rights. Where applicable under local law, you may have the following rights regarding your personal information: the right to access personal information we hold, and in some situations, the right to have that personal information corrected or updated, erased, restricted, or delivered to you or a third party in a usable electronic format (the right to data portability). Where applicable, you may also object to how we use your personal information if the legal basis for processing that information is our legitimate interest. Where we are using your personal information on the basis of your consent, and where applicable under local law, you have the right to withdraw that consent at any time. Where you have granted consent to receive direct marketing communications from us, and where applicable under local law, you may withdraw that consent at any time.

If you wish to exercise legal rights you may have under applicable law, please submit your request to support@telephono.com. So that we can better process your request, please provide the email you use to log into your account.

XIV. Revisions

This Privacy Policy is subject to occasional changes at our discretion. We will post any such changes to this page and may otherwise post other alerts on the Website or communicate such changes through email. If you disagree with any such changes, please cease using the Website. Continued use following the posting of any such changes indicates your acceptance of the changes. If we make any changes to this Privacy Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.

XV. Minors

Minors under the age of 16 may not use the Website. We do not knowingly collect information from children under 16 years of age. Additionally, we recommend that users between the ages of 16 and 18 ask their parents for permission before sending any information about themselves to anyone over the Internet. If you become aware your child or any child under your care has provided us information without your consent, please contact us according to section XVI. Contact below.

XVI. Contact

If you have any questions or concerns about this Policy or the way in which your personal information, please contact us at support@telephono.com.