Terms of Service
Business phone offers 24/7/365 sales and support options.
Business phone offers 24/7/365 sales and support options.
Please read these Terms of Service carefully before accessing or using the Website or the Services. By accessing or using any part of the Service, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use the Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 18 GOVERNED BY THE FEDERAL ARBITRATION ACT AND A WAIVER OF CLASS ACTIONS.
By agreeing to these Terms of Service, you represent that:
A breach or violation of any of the Terms will result in an immediate termination of your Service including removal of your Content from our hosting services and permanent bans from our Service. We may also report you to law enforcement officials in the appropriate jurisdictions.
Services offered may only be used for normal business use and are subject to the limitations herein. Services may include the provision of a toll-free or local phone number. Outgoing calls may only be placed to locations in the continental United States and Canada.
Use of the Services requires the creation of an account. You are responsible for safeguarding access to your account. You are responsible for the transactions, activities and actions of yourself and anyone else that occurs on your account. In no event will we be liable for any unauthorized use of your account. You further agree that we are not liable for or responsible for compliance with any of the laws and regulations governing intellectual property or data including without limitation, the laws, regulations and orders administered by the Federal Trade Commission, the Federal Drug Administration, the Internal Revenue Service, local and state payroll tax or employment agencies, or the Office of Foreign Assets Control (OFAC). You agree that you will maintain a lawful basis for the collection, use, processing and transfer of Content.
The responsibility to provide notice or obtain consent in connection with the collection of personal information of third party callers is placed solely on you. Certain services we provide allow you to record individual telephone calls. You are solely responsible for complying with all federal, state and local laws regarding recording calls, including any requirements to obtain consent.
We reserve the right to terminate voice calls exceeding 6 hours in duration and fax calls exceeding 3 hours in duration.
TELEPHONO IS NOT A “DIAL-TONE” PROVIDER. TELEPHONO CANNOT BE USED FOR EMERGENCY SERVICES. IN THE EVENT OF AN EMERGENCY WHILE USING THE SERVICE, YOU MUST HANG UP AND DIAL A LOCAL EMERGENCY NUMBER USING THE TELEPHONE SERVICE PROVIDED BY YOUR LOCAL CARRIER. Telephono is not designed or intended for use during high-risk activities, which include use in hazardous environments requiring fail safe controls, weapons systems, aircraft navigation, control, or communication systems, and/or life support systems.
We reserve the right to refuse service to anyone for any reason at any time. We may exercise this on a case-by-case basis, or we may limit the sales of our products or services to any geographic region or jurisdiction. We reserve the right to block access to locations that are frequently implicated in fraudulent calls.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. You are using the website and Service for your own use only.
We may contact you from time to time by leaving phone messages in your Telephono voicemail box.
We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.
While we strive to provide a good experience, if a mistake or error is made by us or you, you shall immediately notify us. We will use commercially reasonable efforts to investigate and remediate any issues, but we make no representation as to our ability to avoid or correct the errors. You agree to cooperate with us in these efforts.
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
If you signed up for one or more Service through the Website, these additional terms apply. Your license to any of the available Services offered by us is valid during the period your subscription remains in good standing and there are no outstanding subscription payments (hereinafter “Subscription Term”). To keep your Subscription Term valid and in force, you must pay all charges to your account relating to your subscriptions, including applicable taxes and fees. Your Subscription Term will begin the date that we activate the Service and shall continue on a monthly or annual basis, whichever is specified in your order. Unless otherwise provided, your Subscription Term is on an automatic renewal and you will be required to pay, through the credit card provided by you, for the next applicable Subscription Term at the beginning of the Subscription Term period. These charges are applied regardless of whether you continue to use the Services during the Subscription Term. YOU ARE RESPONSIBLE FOR SUBSCRIPTION FEES UNTIL YOU CANCEL YOUR SUBSCRIPTION OR IT IS OTHERWISE TERMINATED.
If your Subscription Term is month to month and your purchase date is on the 29th through 31st day of any month, your renewal date will fall on the last day of the month for any succeeding months with fewer days. Unless otherwise provided, the renewal period will be the same as the price you originally paid.
We may offer promotional trial memberships. Although the promotional trial membership may be advertised as free promotional memberships, you authorize us to charge your credit card $1 to confirm the source of the payment. AT THE END OF A TRIAL OR PROMOTIONAL MEMBERSHIP, UNLESS OTHERWISE STATED IN THE OFFER OR YOU CANCEL, YOUR SUBSCRIPTION WILL RENEW AUTOMATICALLY AND YOUR CREDIT CARD WILL BE CHARGED TO BEGIN YOUR INITIAL SUBSCRIPTION TERM.
We may discontinue offering subscriptions and will cease charging you accordingly. We may also terminate your Service Subscription Term in our sole discretion subject to your right to a prorated refund of fees.
We may increase subscription fees and/or terms with 30 days’ notice to you. You may terminate your services before the increase in fees or renewal terms is put into effect. If you do not cancel, you will be charged the new rate at the time of the renewal of your Subscription Term the increased amount and/or your renewed Subscription Term will be the new applicable length.
If your payment on file is not approved on the date of the renewal of the Subscription Term, you will be allowed a period of at least three business days to provide updated payment information. If no updated information is provided after the three business-day period, we may suspend your service and terminate the Subscription. If we make a charge to your credit card and it is declined, we may, but are not obligated to, make up to five more attempts to bill the card over a thirty-day period. We reserve the right not to reactivate an account or subscription until all past due amounts are paid.
Fees quoted do not include, and you shall pay and hold us harmless from all sales, use, gross receipts, value-added, personal property or other taxes, and all applicable duties, tariffs, assessments, export and import fees or similar charges (including interest and penalties imposed thereon) on the transaction contemplated herein, other than taxes based on our net income.
We may charge initiation and additional fees for optional features, add-ons, and additional products and Services.
To cancel your subscription, contact us at support@telephono.com. After you have canceled, your subscription and account will remain active through the end of the then current Subscription Term. Termination of one Service does not affect the Subscription Term of any other Service still in effect. After termination, you may not have access to your account or the Services related to your subscription. We may provide you limited access to retrieve your Content from your account.
You are not entitled to any refund if we terminate this Agreement because of your breach. If you purchased access to the Services at a discounted price, any refund will lose the benefit of that discount.
We retain all proprietary rights, title and interest in the Services, our name, logo or other marks. Nothing in these Terms grant you a right or license to use any intellectual property rights owned or controlled by us or any other third party, except as expressly provided for in these Terms. You agree not to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or in any way exploit the intellectual property of ours except as permitted in these Terms. The use of the Services and the customer end products is governed by Section 2 and other Sections herein.
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made from us. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. If we determine that you have not provided accurate information to us, we reserve the right, but are not obligated, to cancel the services to you or take whatever commercially reasonable and necessary steps to remedy any harm or wrongdoing caused by such inaccurate information.
If you reject a charge by and through your bank or credit card company (a “Chargeback”), that shall be considered a breach of these terms and therefore we may automatically suspend and/or terminate your access to the Services. In such a case, we reserve the right to block your access to your account including any customer end products without the option to repurchase or re-use it, and any end files and/or data contained in your account. We reserve to limit access to your account in these situations until you have paid all associated fees and additional costs incurred by us as a result of the Chargeback. We encourage you to work with our customer service team to resolve any issues or request any refunds before you institute a Chargeback.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are separate from us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
“Content” means any files, documents, recordings, chat logs, transcripts and similar data we maintain on behalf of you or your users, as well as any other information you or your users may upload to your account in connection with the Services. You retain all rights to your Content.
We do not own and will not license your Content. We will not view, access or process your Content except as authorized by you by the acceptance of these Terms of Service. You authorize us to distribute your Content to the extent necessary to provide the Service. You expressly authorize us to monitor phone calls passing through our network and systems for troubleshooting or quality control checks. Such recordings will be done with or without additional notice, and such recordings will only be used for quality and training purposes.
The Service allows you to record audio and data shared during sessions. You are solely responsible for complying with all applicable laws in relevant jurisdictions while using the recording functionality. By using the audio recording and data sharing function, you represent to us that you are complying with all applicable laws in your jurisdiction.
If, at our request, you send certain specific submissions (for example contest entries or reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.
We may, but have no obligation to, monitor, edit or remove comments that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Content and/or comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
European Union Residents. If you reside in the European Union (EU) or if any transfer of information between you and the Services is governed by the European Union Data Protection Directive or national laws implementing that Directive, then you consent to the transfer of such information outside of the European Union to its country and to such other countries as may be contemplated by the features and activities provided by the Services.
You have sole responsibility for the accuracy, appropriateness, and completeness of your data. We will use what you provide us to perform the Services, but we are not responsible for reviewing, validating, or otherwise confirming the accuracy, appropriateness, or completeness of your data.
You will take reasonable steps to help protect your data. You understand and agree that neither your efforts nor ours guarantee that the Services are invulnerable to all security breaches or immune from viruses, security threats, or other vulnerabilities. We are liable for the operation or failure by you or third parties to secure devices you use or the services or devices of any third party, including but not limited to processors, hosting services, internet service providers, and other third-party servicers. We are not responsible for performing, and are not liable for any failure to perform, any back-up of any of your data provided, transmitted, processed, or stored by you in or through the Services. It is your responsibility to back-up your data.
We reserve the right to cooperate with local, state, and federal authorities in investigations of improper or unlawful activities and this may require the disclosure of your Content or other personal information.
Your submission of personal information through the website is governed by our Privacy Policy.
Telecommunications providers are subject to the Federal Communication Commission’s rules protecting customer proprietary network information (CPNI). We adhere to the federally mandated requirements regarding the protection and use of your CPNI.
y providing us your mobile telephone number, you consent to receiving text messages at that number as requested for account verification, invitations, and other purposes related to the Services. We do not charge a fee for text messages, but your carrier may. We may also monitor and record support-related and other outbound and inbound calls for compliance, support, training, and other purposes. You consent to this.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site, its content or the Services:
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, or will operate in combination with any specific hardware, software, system or data.
We do not guarantee the services will meet your requirements.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, members, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Certain provisions herein intended to survive the termination of this Agreement shall remain enforceable notwithstanding any termination. These provisions include, but are not limited to, Sections 6, 9, 10, 14, 15 and 18.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
For the purposes of this Section, references to "you," and "us" include our respective subsidiaries, affiliates, agents, employees, business partners, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us.
The arbitrability of any Disputes (as defined below) is governed by the Federal Arbitration Act and not any state laws applicable to arbitrations. Regarding the substantive law of any Disputes, to the maximum extent authorized by law, the laws of the State of Texas govern the non-arbitration related interpretation of this Agreement and the substantive law of any Dispute, regardless of conflict of laws principles.
Arbitration. Any Dispute shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE.
All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction. This arbitration provision shall survive the termination of the Agreement or the bankruptcy of any party. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.
RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION, YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THIS AGREEMENT. YOUR WRITTEN NOTIFICATION MUST BE MAILED TO ARBITRATION OPT OUT, 3 GREENWAY PLAZA, SUITE 1320, HOUSTON, TEXAS 77046 ATTN: LEGAL OPT-OUT AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, (3) THIS WEBSITE ADDRESS; AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH US THROUGH ARBITRATION.
Any arbitration will be conducted by the AAA under its Commercial Arbitration Rules. If the value of the dispute is $75,000 or less, its Supplementary Procedures for Consumer-Related Disputes will also apply. On disputes involving $75,000 or less, we will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses. You agree to commence arbitration only in your county of residence or in Harris County, Texas, US. We agree to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim. Nothing herein prohibits us from asking the arbitrator to award all costs of the arbitration including any Administrative Fees paid on your behalf.
If the Dispute is not arbitrated by the choice of the parties or a court does not compel arbitration if either party elects to arbitrate for whatever reason, the Dispute will be decided by a court without any right by either party to a trial by jury. Any such court proceeding, including any efforts to compel arbitration or initially filed lawsuits that arises out of or relates to this Agreement or use of the Sites shall be decided exclusively by a court of competent jurisdiction located in Houston, Harris County, Texas.
Dispute is defined as “Any dispute, claim or controversy between you and us, our members, officers, directors, agents, parent companies and affiliated companies that arises out of or relates to this Agreement or use of the Site or Service, or otherwise regarding any aspect of your relationship with us that has accrued or may thereafter accrue, whether based in contract, statute (including, but not limited to, any consumer protection statutes, regulation or ordinance), tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence or any other intentional tort), or any other legal or equitable theory.
You may not access, download, use or export the Services in violation of United States export laws or regulations or in violation of any other applicable laws or regulations. You agree to comply with all export laws and restrictions and regulations of any United States or foreign agency or authority and to assume sole responsibility for obtaining licenses to export or re-export as may be required.
We want you to be satisfied with our service. If you feel there was a problem with the service you received, please contact us at support@telephono.com or the phone number on our website. A customer service representative will be happy to get the issue resolved for you. If you decide that you want a refund, all such requests must be submitted within 60 days of purchase.
Your refund will be issued in the same form that it was received. For example, if the payment to us was made by credit card then the refund will be issued to the same credit card used to make the payment.
However, if you choose, you may request to receive a credit for future purchases/payments instead of a refund. Please note that all state fees, third-party fees, and all shipping costs are non-refundable.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. If you don’t agree with the updated Terms of Service, you may reject them by discontinuing your use of the Website and the Services.
Questions about the Terms of Service should be sent to us at support@telephono.com.
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